FAQ

Most frequent questions and answers

No, this rack was designed to hold 12 and 8 strip pcr strips. If you won’t ever use a 12 strip pcr tube you can check out our sku: MSB08 rack which holds 8 strips only.

We use only NdFeB iron boron super magnets.

Absolutely, you can submit purchase orders. You can also buy from a distributor if you are having trouble getting an account set up. 

We sure do. If you are not happy with your purchase simply return it within 30 days. Warranty against manufacturers defects is an industry leading two years. We will fix of replace your product. Please see our warranty page for full details here.

All of our magnet plates were designed with automation in mind with a standard SBS footprint and should fit nearly all platforms. All plates also have side relief for robotic grippers as well.

From customer feedback we understand your frustration. You’ve purchased several products from other vendors and they just don’t seem to work all that well.  Permagen will be more than happy to let you demo a product, simply let us now what product you would like to try out